Support
 

General  

Do I lose my data if the Internet is down?
No, your data is backed up in the TSI Box and will send once the Internet connection is re-established.

What happens if there is no power to the TSI Box?
The system has backup battery power of up to 30 minutes, and will store a power outage has occurred in the error log. The system can also send an alert that the box has been unplugged or a power outage has occurred.

How do I calibrate my lines?
You will need to calibrate the lines any time you change the pressure on the system or change the liquid dispensed from that tap. To test if you need to calibrate pour out an amount into a graduated cylinder and compare that to the data you see on the website.
1. Before you begin calibration make sure NO ONE is pouring from any of the lines that you are calibrating.
2. Switch on the calibration by using the calibration key. The Calibration RED light will first flash indicating to wait before beginning calibration. DO NOT start your calibration until the Calibration light is solid RED.
3. Pour at least 400ml of draft beer out of the tape you wish to calibrate for each of the lines. Record how much is poured out of each line.
4. Turn off the calibration by switching off the calibration with the calibration key.
5. Login to the www.takksystems.com website and you will see the records of your above calibration action. Click on the calibration tab and enter in the amounts poured from each line. Click on ¡°Save¡± button.
Note: Do not enter in the amounts poured until you have switched off the calibration mode.

How often do I need to calibrate my lines?
You will need to calibrate the lines any time you change the pressure on the system or change the liquid dispensed from that tap. To test if you need to calibrate pour out an amount into a graduated cylinder and compare that to the data you see on the website.

How does line cleaning affect my data?
Line cleaning statistics are stored in the line cleaning usage pages. During line cleaning data will not appear till after the line cleaning.

What if I do not have cookies enabled?
How to Enable Cookies
To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)
  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies."
  • Select "Enable all cookies".
  • Click "OK".
Microsoft Internet Explorer 6.0+
  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".
Microsoft Internet Explorer 5.x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".