Support
 

Support  

What do I do if I forget my password?
Go to the customer login page and click on the forgot password link. Then answer the security question to have your password sent to your email.

What do I do if I forget either my Client ID or User ID?
Go to the customer login page and click on the forgot Client/User ID link. Then enter in your registered email address to have your Client ID and User ID sent to your email.

What if I do not have cookies enabled?
How to Enable Cookies
To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)
  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies."
  • Select "Enable all cookies".
  • Click "OK".
Microsoft Internet Explorer 6.0+
  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".
Microsoft Internet Explorer 5.x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
What if the website doesn¡¯t display properly?
We recommend that you use 1024 x 768 resolution on your display as well as using Microsoft Internet Explorer 6.0 and higher. Some letters may not line up properly in Firefox and we strongly recommend using Internet Explorer.